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Emma had just finished her shopping trip in Singapore. She bought clothes, cosmetics, and some souvenirs. At the airport, before going to the boarding gate, she saw a sign that said 'Tax Refund Counter.' She walked there with her receipts and passport. The officer greeted her politely and asked for her documents. Emma handed over her receipts, her passport, and the items she had purchased. The officer checked everything carefully and explained that the refund would be returned to her credit card. Emma signed the form, and the officer stamped her receipts. She thanked the officer and felt happy because she saved some money from her shopping. This was Emma’s first time claiming a tax refund, and she found the process clear and helpful.