Listening

Last Friday evening, Anna decided to take her parents out for dinner at a popular Italian restaurant in the city center. She called the restaurant around 5 p.m. to make sure there was a table available. A polite receptionist named Sarah picked up the phone. Anna requested a table for four people at 7 p.m. and asked for a quiet corner because her parents preferred a calm atmosphere. Sarah confirmed the reservation, repeated the details, and even asked if they had any food allergies. Anna appreciated the thoughtful service and mentioned that her father didn’t eat seafood. When Anna and her family arrived at the restaurant, the staff greeted them warmly and showed them to their reserved table right away.